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Terms & Conditions

Overview of Services

Pop Space is an online marketplace that connects Hosts (venues such as restaurants, coffee shops, event spaces, etc.) with Vendors (individuals or businesses offering goods or experiences such as art, food, craft items, performances, etc.) for the purpose of booking space for pop-up events.

Pop Space does not own or manage any listed venues, nor is it directly involved in the transactions between Hosts and Vendors beyond providing the Platform for facilitation.

Account Registration

You must create an account to access many features of the Platform. By registering, you agree to:

  • Provide accurate and up-to-date information
     

  • Maintain the confidentiality of your login credentials
     

  • Be fully responsible for activities that occur under your account
     

You must be at least 18 years old to use Pop Space.

Booking and Payments

When Vendors book a venue:

  • A legally binding agreement is formed between the Vendor and Host.
     

  • Vendors agree to pay all applicable fees, including Pop Space’s service fee, venue fee, and any taxes.
     

  • Pop Space may process payments via third-party payment processors.
     

Cancellations and refunds are governed by the cancellation policy associated with each listing, as shown at the time of booking.

Responsibilities of Vendors

Vendors are responsible for:

  • Complying with all applicable laws and permits (e.g., food handling, sales tax)
     

  • Leaving the space in the same condition as they found it
     

Covering any damage or excessive cleaning costs incurred

Responsibilities of Hosts

Hosts are responsible for:

  • Providing accurate and truthful listings
     

  • Ensuring that they are legally authorized to offer their space
     

  • Maintaining their space in a safe and clean condition
     

  • Notifying Vendors of any applicable house rules or local restrictions

Service Fees

Pop Space charges a service fee on each booking. The amount of this fee will be disclosed before confirmation of a transaction and may be subject to change.

Cancellations and Refunds

Cancellations must be made according to the policy selected by the Host and agreed upon at the time of booking. Pop Space reserves the right to intervene in cases of major disruptions (e.g., emergencies, legal bans).

Reviews and Feedback

After a booking, both Hosts and Vendors can leave reviews. You agree that your reviews:

  • Must be accurate and fair
     

  • Must not include discriminatory, offensive, or misleading content
     

Pop Space may moderate or remove reviews that violate this policy.

Limitation of Liability

Pop Space is not liable for:

  • The quality, safety, or legality of any listing
     

  • Any direct, indirect, or incidental damages from interactions between Users
     

  • Losses resulting from cancellation, dispute, or disruption of bookings
     

Total liability, if any, is limited to the amount paid to Pop Space for the transaction in dispute.

Disputes and Arbitration

Any dispute will first attempt to be resolved amicably through Pop Space's customer service. If unresolved, disputes will be subject to binding arbitration in accordance with the laws of the Commonwealth of Massachusetts.

Termination

Pop Space may suspend or terminate accounts that:

  • Violate these Terms
     

  • Engage in fraudulent or harmful behavior
     

  • Remain inactive for an extended period
     

Users may also cancel their account at any time.

Miscellaneous

  • These Terms are governed by Massachusetts law.
     

  • Pop Space may update these Terms from time to time with notice.
     

  • Continued use of the Platform after changes indicates acceptance.

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